FAQ

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Your Burning FAQS Answered

HOW ARE MEMBERSHIP DUES COLLECTED?
ARE THERE TRANSACTION FEES ON TOP OF THE MEMBERSHIP?
CAN I PUT MY MEMBERSHIP ON HOLD IF I CAN’T MAKE IT AND HOW LONG FOR?
WHAT’S THE PROCESS IF I NEED TO CANCEL?
CAN I COME FOR A DROP-IN CLASS IF I AM IN TOWN TRAVELLING?
CAN I COME IN TO TRY A CLASS?
HOW ARE MEMBERSHIP DUES COLLECTED?

Your membership will be deducted on the same day each month.   We allow you to pick the 1st or the 15th. If you would like to set up an alternative payment schedule, please have a chat with us.  We aim to please.

ARE THERE TRANSACTION FEES ON TOP OF THE MEMBERSHIP?

We do not charge transaction fees when deducting your membership payments.

CAN I PUT MY MEMBERSHIP ON HOLD IF I CAN’T MAKE IT AND HOW LONG FOR?

You are able to put your membership on hold for 30-60-90 days if you are injured, busier than usual, or expecting to spend time out of town. Please let us know 30 days in advance of your hold period and we will arrange to suspend your payments. We’ll need a start and finish date as we will automatically restart your membership when your hold period is complete.

We can only put a membership on hold for a maximum of 90 Days. Anything more is considered a cancellation, which will be carried out in accordance with our normal cancellation terms. Of course, we would love for you to come back and will be happy to discuss renewing your membership at any time.

WHAT’S THE PROCESS IF I NEED TO CANCEL?

To cancel your membership, simply email [email protected] When we receive your email we will send you our cancellation form.  We require 30 days notice to cancel. Once submitted one of our friendly team members will contact you to arrange your cancellation. Any cancelled members will be charged at current membership rates if they decide to rejoin.

CAN I COME FOR A DROP-IN CLASS IF I AM IN TOWN TRAVELLING?

If you are an experienced CrossFitter who is travelling from out of town then we would love to host you! Please visit our Drop In page to see our current single class and week pass pricing. Once you’ve decided on a package simply complete the form and one of our friendly coaches will reach out to you.

CAN I COME IN TO TRY A CLASS?

Yes, for experienced CrossFitters we will allow you to try a class for $20 to see if our gym is a good fit for you.  We also offer free, community-based workouts every first Saturday of the month. Beyond that, schedule a NO SWEAT INTRO to learn more about trying out Whole Strength CrossFit.

No Lock-In Contracts

We don’t believe in contracts. We want you to stay and continue to train at Whole Strength CrossFit because you love it and because you get results. If you need to exit your membership you can cancel any time. We simply require a 30-day notice for cancellation.

No Sign up Fees

We know that getting started with healthier choices can be really tough, and many people usually fail on their promises to get fit, and some even have countless attempts to keep healthy. That’s why we don’t charge for sign up fees. We want to make your journey to starting at the gym as easy as possible.

Incredible Community And Coaches

Unlike most gyms, we actually care when you can’t come in to class. You’re more than a number or another ‘customer’ to us. We are all together on this journey to become healthier and fitter, and we simply love doing life together. At Whole Strength CrossFit, it’s always people first and fitness follows.

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